My Account

My Account Articles:

Why can't I sign in?

You may be unable to sign in to Totem™ due to one of multiple reasons:

• Your username, email address, and/or password is incorrect
• Your MFA token is incorrect
• MFA is enabled on your account but no token was entered
• Your account is locked or disabled

If you forgot your password, we recommend that you change your password using the Forgot Password link (see below). Otherwise, please contact Support or your Enterprise administrator.

For help signing in, please refer to our tutorial on signing into Totem™.

What if I forgot my password?

If you have forgotten your password, you can use the Forgot Password link on the login page to reset your password:

How do I change my password?

If you would like to change your password, you can do so within My Profile. In the top-right corner of Totem™, select the drop-down arrow and choose My Profile:

Your profile will then appear. To change your password, first enter your current password into the Current Password field. Then, enter your new password into the Password field, and confirm using the Confirm Password field:

Confirm your password change by selecting Update Profile.

How do I change my email address?

You can update your email address in My Profile. In the Email field, enter the new email address you would like to use:

Once you have entered your new email, select Update Profile to save.

How do I disable and re-enable multi-factor authentication?

Multi-factor authentication (MFA) is one of the easiest and most effective mechanisms available to protect your account and your data. Therefore, enabling MFA is required to use Totem™. You will set up MFA upon signing into Totem™ for the first time.

If you need to re-enable MFA, such as due to acquiring a new smartphone, you can do so within My Profile:

Switch the MFA toggle to off, and select Update Profile. You will be asked to provide your password. Then, switch the MFA toggle back to on, and you'll be given a new QR code.

The link to create an account expired. How do I request a new one?

Invitation links to Totem™ expire after 24 hours. To receive another, please request a new invitation link from the user that initially invited you or from another Owner within the Totem™ Organization.

Why am I not receiving an email invitation?

Once an email invitation to Totem™ has been sent, it should arrive within moments. If you have been sent an invitation but are not seeing it, this may be because:

• the email was caught by the organization's email filtering system (check with your IT team)
• the email was sent to your Junk/Spam folder
• the wrong email address was used

How do I enable/disable notification emails?

Email notifications are disabled by default. To enable email notifications, you can do so in My Profile:

Switch the Email Notification Emails toggle to on, and enter your password into the Current Password field. Then, select Update Profile.

How does Totem Technologies protect my data?

Totem Technologies goes to great lengths to secure your data while using our platform. Please see our Security Features page for more on how we protect your information and how you can use Totem™ in the safest manner possible.